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You may be eligible for a refund if there is a credit balance on your gas or electricity account. Please contact auditing experts with your current meter reading if you’re a direct debit customer with a monthly credit balance, and they’ll review your monthly payments.
Read more about how to apply for utility refunds.
How do I get Utility refunds?
To ensure your account credit balance is accurate, please read the following information to get Utility refunds:
A current meter reading will ensure the right energy is charged to your account on time.
Auditing experts talk about your choices, such as moving your credit to another account that might have a debit if you have any other business accounts. Please provide details of any other gas or electricity accounts you have with them.
They can use one of the following techniques to provide a refund if your credit balance is accurate:
- They’ll try to credit your bank account with the remaining amount if you paid directly.
- The credit can be reimbursed by check if you pay using other means.
- They’ll try to issue a direct refund if you paid with a credit or debit card.
- After you contact them, all refunds should be completed within ten business days. If there is a delay in processing your refund, their Customer Service staff will contact you.
If you have a credit balance and pay by budget direct debit
It’s normal for your account to show a credit balance at certain times throughout the year, usually during reduced energy use, like the summer, because budget direct debits are generated for 12 months. Winter and other times when energy consumption is higher are when this credit is usually used.
To confirm your credit balance, please provide the audit company with a current meter reading. Their experts review your usage and, if necessary, reduce your regular payments or provide a partial or complete refund if you feel your monthly payments are excessively high or low.
If you close your gas and electricity accounts
If you switch to SSE Energy Solutions or relocate from audit company premises, your final bill will confirm any remaining credit balances you may have:
- Auditing experts will try to return the closing credit balance straight to your bank account if you paid for your account by direct debit.
- You will receive a check for the closing credit balance if you paid using any other way. To ensure that you receive the check if you have relocated, please contact the company and provide a forwarding address.
- They will attempt to return credit balances within 28 days of the last bill when they have all the necessary information.
- If you have multiple gas and/or electricity accounts, you may prefer to transfer the final credit balance to another account instead of receiving a refund. If you would rather have a final credit balance transferred, please contact them so that they can look into this further. Alternatively, they may contact you to discuss this as an option.
Unclaimed credits
A closing account credit can be claimed at any time.
So, please contact audit company experts, and they’ll be pleased to investigate and verify the matter if you think you have a closing credit amount that hasn’t been reimbursed or if you’re not sure if you have any closing credit balances that need to be reimbursed.
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